Refund policy

Return & Refund Policy

All sales are final.
Because of the nature of our products, we do not accept returns or exchanges unless the item arrives damaged or incorrect.

Once an order has been shipped and delivered, it cannot be returned or refunded.


Damages and Issues

Please check your order upon delivery and contact us immediately if:

  • the item is damaged or defective, or

  • you received the wrong item

so we can review the case and fix the issue.

You can reach us at Info@vitameenat.com or +971 55 719 8826.
Please include your order number, a description of the issue, and clear photos.

If your claim is approved, we may offer a replacement or a refund at our discretion.


Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • opened or unopened vitamin boxes

  • sale items

  • gift cards


Cancellations

If you need to cancel an order, get in touch with us as soon as possible.
Orders that have already been processed or shipped cannot be cancelled.


Legal Rights

Any mandatory consumer rights in your country will still apply.